Independent troubleshooting guides
Simple guides for common iPhone & Android problems
Having a phone problem? Learn about common smartphone issues and follow easy-to-understand troubleshooting steps that you can try yourself — with plain-language explanations of what might be going on and when it’s time to contact official support.
iPhone & iOS problems
Common issues on iPhone and iPadOS, with clear steps to try first.
iPhone won’t turn on
Black screen or no response? Safe things to check before you worry.
Read guideBattery draining quickly
Understand what can affect battery life and how to check usage.
Read guideStorage is full
Find what’s using space and free some up safely.
Read guideWi-Fi not working
Step-by-step checks for connection problems.
Read guideBluetooth problems
Trouble pairing or staying connected to accessories.
Read guideApps not working
When an app crashes, freezes, or won’t open.
Read guideiOS update problems
Updates that get stuck, fail, or won’t appear.
Read guideAll iPhone problems
See the full overview of iPhone and iOS topics.
BrowseAndroid problems
Common Android issues across brands such as Samsung, Google Pixel, and others. Exact menu names can vary by device.
Phone running slowly
Reasons a phone can feel sluggish and what may help.
Read guideBattery draining quickly
Check battery usage and adjust common settings.
Read guideWi-Fi problems
Connection dropping or won’t connect at all.
Read guideApps crashing
When apps close unexpectedly or won’t load.
Read guideStorage problems
“Storage full” messages and how to free space.
Read guideUpdate problems
System updates that stall or won’t install.
Read guideSettings issues
Sound, display, permissions, and common settings.
Read guideAll Android problems
See the full overview of Android topics.
BrowseCommon phone problems
General troubleshooting topics that apply to most phones, whichever platform you use.
Phone feels slow
General steps to help a sluggish phone respond better.
Read guideInternet / Wi-Fi issues
When pages won’t load on Wi-Fi or mobile data.
Read guideBattery basics
Everyday habits and settings that affect battery.
Read guideNotification problems
Missing or delayed notifications from apps.
Read guideHow our guides work
Understand the problem, then try safe steps
Identify the problem
Pick the issue that best matches what you’re seeing on your phone.
Understand possible causes
We explain, in plain language, what might be behind the issue.
Try step-by-step fixes
Follow safe, general troubleshooting steps you can do yourself.
Know when to get help
Learn when it may be time to contact official manufacturer or carrier support.
These guides provide general troubleshooting steps that may help with common device issues. Results can vary depending on the device, operating system, settings, and individual circumstances. We don’t guarantee that a particular step will resolve every problem, and we don’t sell products, repairs, or paid support.